Delivery/Pickup

If you RSVP and attend your ceremony you will receive your diploma at the ceremony.

Diplomas are delivered via courier. Shipping requests can be made by submitting a completed Diploma Delivery Request Form.

DELIVERY FEE

• $55.00 CAD within Canada and the USA
• $70.00 CAD to international destinations

Diplomas are generally shipped weekly, but there are some exceptions. Please allow 1-3 weeks for your order to be processed. Missing or incorrect information will cause delays in both processing and shipping so please follow the instructions carefully.

DELIVERY TIMELINES

On average, diplomas are shipped by courier every 1 to 2 weeks for those who's convocation ceremonies have already occurred.

If your ceremony has not taken place, your diploma will only be shipped once all of the ceremonies have concluded for that session. The earliest your diploma will be sent out will correspond with the first day of diploma pickup for that session. See dates in the Diploma Pickup section.

If your form was submitted with missing or incomplete information (for example, address not matching ACORN) this will cause delays in both processing and shipping that are beyond our control. Carefully review all steps on the form and ensure your address matches any address in ACORN before submitting your order.

IMPORTANT SHIPPING DETAILS 

• Courier services will not deliver to P.O. Boxes. Please include a full street name and number including postal code.
  • Some postal codes for international destinations, even if they are valid, are not recognized by global courier services. If you know this to be the case with your address, please contact the Office of Convocation to confirm which courier is being used. You can then contact the local office of the courier (FedEx, DHL, etc.) who should be able to advise on how to format your address to ensure successful shipping.
• We cannot change the delivery address after an order has been shipped. If the shipping address on your order is incorrect, we work directly with our shippers to try to resolve address issues. We cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund. If the error causes the order to be sent back to us, you will be responsible for return shipping fees.
• All diplomas that are couriered will require a signature by the receiving party.
• Please provide an address where your diploma can be received during business hours (9am-5pm, Monday-Friday), to avoid delay and returned diplomas.
• If you live in a rural area of Asia and would like to include an address written in the language of the country where it will be delivered (Chinese, Korean, etc.), please email us referencing your order number convocation.delivery@utoronto.ca.
• If undeliverable, the Courier Depot will hold the package for 5 days before returning it to our Office. It will then be subject to further payment for re-delivery.
• Delivery fees are non-refundable. Please carefully consider your options for obtaining your diploma before placing your order.

DELIVERY ISSUES

• If the tracking status of the courier is showing that the package has been delivered, but you have not yet received it.
  • Check who signed for the package on the tracking page. All our diplomas require signature upon receipt.
  • If you live in a condo building, check with the concierge and/or the mail room.
  • If you live in a house, check the area around the house (e.g. patio, deck, backdoor, etc).

  • If you are still unable to locate the package, contact the Office of Convocation.

• Although it is rare for orders to get lost or delayed, please be aware that it can happen. In the event your package has not been delivered within 14 days of the initial shipping date (as outlined in the automated email from the courier), contact our office. Depending on your location, and any history of similar problems, we’ll work to help resolve this issue.

The Office of Convocation will hold your diploma for one year following the date of Convocation.

Please allow one (1) business day, following the last day of your Convocation period, to pass before coming to the Office of Convocation to pick up your diploma. Be sure to bring your University of Toronto TCard or valid government-issued photo identification (please note that we cannot accept an Ontario Health Card as photo identification) with you.

• If you are graduating in March 2025, diplomas available for collection as of March 14.
• If you are graduating in Spring 2025, diplomas available for collection as of June 24.
• If you are graduating in Fall 2025, diplomas available for collection as of November 4.

We are by appointment only, but offer walk-in service immediately following the convocation ceremonies for those graduates. See details here.

Following the walk-in grace period, graduates can book an appointment to pick-up their diplomas in-person for free.

If you are unable to pick up your diploma yourself, you may send someone to pick it up for you. Please read the FAQ below for requirements and more details.

The Office of Convocation will hold your diploma for one year following the date of Convocation.