Reports & Other Related Documents - Tables 2000

Report of the University Ombudsperson to the Governing Council
For the period July 1, 1999 to June 30, 2000
Tables and Statistics


Table 1

Caseload by Action Taken and Staff Resources
Information Expedited Resolved

Incomplete

No action
required
No
jurisdiction
Total

Staff
resources
(FTE)

Notes (1) (2) (3) (4) (5) (6)
1996-97 340 32 16 4 8 8 408 2.60
1997-98 235 19 11 18 34 18 335 1.85
1998-99 179 24 21 8 32 20 284 1.30
1999-00 189 37 33 9 40 26 334

(1) Information: Advising and informing members of the University about the means available to them to resolve whatever grievance or difficulty they have.
(2) Expedited: Resolution of relatively simple "red-tape" problems, such as arranging an exception to a rule in a particular case, speeding up
consideration of a routine matter, securing an explanation of a decision, arranging a meeting with the appropriate official, or unsnarling difficulties which occurred when an item fell between two jurisdictions, etc.
(3) Resolved: A grievance was settled more or less to the satisfaction of both the complainant and the respondent official or department, usually through a reversal of the original decision, a compromise, or an agreement that, in light of new or clarified information, no grievance existed.
(4) Incomplete: No conclusion had been reached at the time of the Report.
(5) No action required: A case was drawn to the attention of the Office, but no action of either an informational or investigative nature was ever required.
(6) No jurisdiction: The object of the "request for assistance" was outside the jurisdiction of the Governing Council. These cases frequently warrant some assistance from the office (ie. information, referral, and occasionally research in order to provide such assistance).

Table 2

Caseload by Constituency
Undergraduate
students
Graduate
students
Academic
staff

Administrative
staff

Miscellaneous Total
Notes (1)
1996-97 253 65 18 25 47 408
1997-98 214 49 14 21 37 335
1998-99 152 59 13 20 40 284
1999-00 175 79 8 21 51 334

a

(1) Includes continuing education students, former employees and students, parents of students, applicants for admission, alumni, organizations, and others.

Table 3

b

Number of Cases by Year
Year Cases
1975-76 310
1976-77 382
1977-78 406
1978-79 454
1979-80 508
1980-81 459
1981-82 480
1982-83 497
1983-84 592
1984-85 639
1985-86 547
1986-87 734
1987-88 754
1988-89 701
1989-90 760
90-91 (1) 605
1991-92 810
1992-93 828
1993-94 682
1994-95 609
1995-96 525
1996-97 408
1997-98 335
1998-99 285
1999-2000

(1) 9-month period only. Reporting period changed in 90-91 from Oct. 1 to Sept. 30, to July 1 to June 30.