Reports & Other Related Documents - Tables 2000

Report of the University Ombudsperson to the Governing Council
For the period July 1, 1999 to June 30, 2000
Tables and Statistics

Table 1

(1) Information: Advising and informing members of the University about the means available to them to resolve whatever grievance or difficulty they have.
(2) Expedited: Resolution of relatively simple "red-tape" problems, such as arranging an exception to a rule in a particular case, speeding up
consideration of a routine matter, securing an explanation of a decision, arranging a meeting with the appropriate official, or unsnarling difficulties which occurred when an item fell between two jurisdictions, etc.
(3) Resolved: A grievance was settled more or less to the satisfaction of both the complainant and the respondent official or department, usually through a reversal of the original decision, a compromise, or an agreement that, in light of new or clarified information, no grievance existed.
(4) Incomplete: No conclusion had been reached at the time of the Report.
(5) No action required: A case was drawn to the attention of the Office, but no action of either an informational or investigative nature was ever required.
(6) No jurisdiction: The object of the "request for assistance" was outside the jurisdiction of the Governing Council. These cases frequently warrant some assistance from the office (ie. information, referral, and occasionally research in order to provide such assistance).

Table 2

(1) Includes continuing education students, former employees and students, parents of students, applicants for admission, alumni, organizations, and others.

Table 3

(1) 9-month period only. Reporting period changed in 90-91 from Oct. 1 to Sept. 30, to July 1 to June 30.