What can we do?
- Provide neutral confidential advice.
- Listen to your concerns and questions without judgement.
- Provide you with an impartial perspective.
- Analyze the problem and work to identify strategies and next steps with you.
- Explain relevant University policies and procedures
- Clarify the channels you can follow to resolve your concern.
- Expedite matters that have been unduly delayed.
- Suggest resources and making referrals.
- Investigate problems when regular channels have been exhausted.
What can’t we do?
- Deal with matters outside the jurisdiction of the Governing Council (e.g., a landlord/tenant dispute).
- Make decisions on behalf of the University.
- Make or overrule University policies or established procedures (although we can recommend changes).
- Intervene if the regular processes provided by the University have not been used.
- Intervene if the complaint can be pursued as a grievance under a collective agreement.
- Answer questions about applications and admissions
- Accept notice on behalf of any party, including the University.
- Consider complaints that are before the courts of law.
- Give legal advice.
University resources
Remember, the Office of the Ombudsperson is an office of last resort. This means that we cannot become involved or assist in a situation until existing processes have been pursued. Save time by checking the resources listed at Where to Go For Help and confirm that you have explored the options available to you.
You are welcome, however, to discuss your problem with us at any point to get information about relevant policies and/or to discuss your options.