Getting Help

Admission

If your concern relates to admission to a program at the University

The Office of the Ombudsperson is unable to answer questions about applications & admissions, and does not have jurisdiction with respect to decisions about admission to the University or any of its programs. This is so even if you are currently a student in another program at the University of Toronto.

Admission to most programs at the University is highly competitive, with the number of applications typically far exceeding the number of spaces available. Satisfying the minimum advertised requirements does not guarantee success.

The procedures you should follow to obtain information, check the status of your application, or raise a concern about the handling of your application depend on whether you are applying to a graduate program (i.e., a program under the auspices of the School of Graduate Studies) or an undergraduate program (all others).

Undergraduate Admissions

Information concerning application and admission may be found at Applications and Admissions.

Approximately one week after submitting your application through OUAC, you will receive an email acknowledgment to the email account you listed on your OUAC application. If you have not received your email acknowledgement, please check your e-mail spam or junk folder first. If you still can't locate the email acknowledgement, please call 416-978-2190 or email admissions.help@utoronto.ca. Note that no acknowledgements are sent during the University's two week holiday closure in December/January of each year.

If you applied for admission to an undergraduate program and have received an email acknowledgement from Enrolment Services, log on to JOIN U of T to check the progress of your application.

If you have applied for admission to an undergraduate program and have a concern relating to the handling of your application, you should first call Enrolment Services at 416-978-2190 or visit the Office at 172 St. George St., Toronto to speak with an admissions counsellor. If you are not able to resolve your difficulty, you should then contact the Associate Director, Admissions at 416-946-5347 or email p.memari@utoronto.ca.

If you are still unable to resolve your enquiry by these means, you may write a letter to the Director of Admissions, University of Toronto and send it by mail to 172 St. George St., Toronto, Ontario M5R 0A3, or by fax to 416-978-6089.

Graduate Admissions

To help you learn more about admission requirements set by the School of Graduate Studies at the University of Toronto, please visit the prospective graduate student web-site.

If you have already applied, you can check the status of your application and document receipt in the On-line Application system. Questions about the On-line Application process can be sent to admissions.sgs@sgs.utoronto.ca.

If you have applied for admission to a graduate program and have a concern relating to the handling of your application, you may contact the graduate unit (department, centre, or institute) to which you applied to request additional information. Some graduate units post answers to frequently asked questions about graduate admissions on their departmental websites.

If you are still unable to resolve your enquiry by these means, you may write a letter to the Director of Student Services, School of Graduate Studies and send it by mail to 63 St. George St., Toronto, Ontario M5S 2Z9, or by fax to 416-971-2864.