Many offices in the University offer services that may be of assistance, depending on the nature of your concern.
There is also normally an established process for resolving most complaints which you must follow before contacting the Ombuds Office.
If after reviewing this list you are still uncertain about where to go, have been unable to get the help you need by contacting these resources or following their processes please contact us.
Effective Complaining And UNDERSTANDING FAIRNESS
Raising concerns and/or complaining effectively is an important skill. Below are some documents that aim to help you learn how to make an effective complaint.
For information about applying to the U of T, or questions or concerns about your application, please visit Enrolment Services.
Information about the status of applications can be found at JOIN U Of T, the University’s Online Undergraduate Applicant Community.
Information about graduate applications is available from the School of Graduate Studies (SGS).
Information about the status of your application can be found in the On-line-Applications system.
Questions about the on-line application process? See Frequently Asked Questions: https://www.sgs.utoronto.ca/future-students/faqs
Questions or concerns about the handling of your application should be directed to the graduate unit (department, centre, or institute) to which you applied.
Discrimination and Harassment
If you believe that you are being harassed or discriminated against seek the advice from one of the University's Equity Offices.
Relevant Policies include:
- Statement on Equity, Diversity and Excellence (2006)
- Statement on Prohibited Discrimination and Discriminatory Harassment (1994)
- Statement of Commitment Regarding Persons with Disabilities (2021)
- Statement on Human Rights (2012)
- Employment Equity Policy (1991)
- Policy on Sexual Violence and Harassmentthe Companion Guide
Downtown Legal Services is a free legal service offered by students from the Faculty of Law whose work is overseen by qualified lawyers. The clinic has limited resources so they cannot take every case, but they are familiar with the University's various appeal, grievance and tribunal processes.
D.L.S. provides an array of legal services, including advice and representation before courts and tribunals, in five general areas of practice:
Criminal Law – summary conviction offences (such as theft, assault, mischief, causing disturbance, threatening, drug charges).
Employment Law – job loss, unfair treatment at work, problems with employer.
Family Law – child custody, spousal and child support, restraining orders.
Refugee Law – claimants must be referred by a refugee organization.
Tenant Housing – for tenants only (evictions, repair applications, illegal rent increases).
University Affairs – academic appeals and offences within the University.
D.L.S. also provides other legal services such as commissioning affidavits and notarizing documents for a wide variety of purposes.
For advice relating to your personal safety, contact the Community Safety Office. The CSO works in partnership with other university resources to ensure personal safety on our campuses.
You may also find information of interest at University of Toronto Student Life-Be Safe.
For concerns about environmental health or safety contact the Environmental Health and Safety Department.